Return and Refund Policy

 

Return and Refund Policy for Mat Comfort Hub

At Mat Comfort Hub, your satisfaction is our top priority! If you're not completely happy with your purchase, we’re here to make things right. Please review our return and refund policy for details:

1. Eligibility for Returns

We accept returns on items that meet the following criteria:

  • The item must be unused, in its original condition, and in its original packaging.
  • The return request must be initiated within 14-days of receiving your order.
  • Items marked as "Final Sale" or "Non-Returnable" are not eligible for returns.

2. How to Initiate a Return

Follow these simple steps to start your return:

  1. Contact us at kaushalaryal904@gmail.com with your order number and a brief explanation of the reason for your return.
  2. Our team will review your request and provide you with return instructions and a shipping label (if applicable).
  3. Pack your item securely and send it back to us.

Please note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refund Process

Once we receive and inspect your returned item, we will:

  • Notify you of the return approval or rejection via email.
  • Issue a refund to your original payment method within  5-10 business days approved.

Note: Depending on your bank, it may take additional time for the refund to appear in your account.

4. Exchanges

Need a replacement for a defective or incorrect item? No problem! Contact us at kaushalaryal904@gmail.com within 7 days of receiving your order. We'll arrange for an exchange or replacement at no extra cost.

5. Non-Refundable Items

The following items are non-refundable:

  • Gift cards
  • Items purchased on final sale
  • Personalized or custom-made products

6. Damaged or Defective Items

If you receive a damaged or defective product, we sincerely apologize. Please contact us at kaushalaryal904@gmail.com within  48 hours of delivery with photos and details. We’ll ensure a prompt resolution, including a replacement or refund.

7. Late or Missing Refunds

If you haven’t received your refund after the specified timeframe:

  1. Check your bank or credit card account again.
  2. Contact your bank or credit card company; processing times may vary.
  3. If you’ve done all of the above and still have not received your refund, contact us at kaushalaryal904@gmail.comfor assistance.

8. Contact Us

For any questions or concerns regarding returns and refunds, our support team is here to help:

  • Email: kaushalaryal904@gmail.com

We appreciate your trust in Mat Comfort Hub and are dedicated to ensuring a seamless shopping experience. Thank you for choosing us!