Return and Refund Policy
Return and Refund Policy for Mat Comfort Hub
At Mat Comfort Hub, your satisfaction is our top priority! If you're not completely happy with your purchase, we’re here to make things right. Please review our return and refund policy for details:
1. Eligibility for Returns
We accept returns on items that meet the following criteria:
- The item must be unused, in its original condition, and in its original packaging.
- The return request must be initiated within 14-days of receiving your order.
- Items marked as "Final Sale" or "Non-Returnable" are not eligible for returns.
2. How to Initiate a Return
Follow these simple steps to start your return:
- Contact us at kaushalaryal904@gmail.com with your order number and a brief explanation of the reason for your return.
- Our team will review your request and provide you with return instructions and a shipping label (if applicable).
- Pack your item securely and send it back to us.
Please note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Refund Process
Once we receive and inspect your returned item, we will:
- Notify you of the return approval or rejection via email.
- Issue a refund to your original payment method within 5-10 business days approved.
Note: Depending on your bank, it may take additional time for the refund to appear in your account.
4. Exchanges
Need a replacement for a defective or incorrect item? No problem! Contact us at kaushalaryal904@gmail.com within 7 days of receiving your order. We'll arrange for an exchange or replacement at no extra cost.
5. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Items purchased on final sale
- Personalized or custom-made products
6. Damaged or Defective Items
If you receive a damaged or defective product, we sincerely apologize. Please contact us at kaushalaryal904@gmail.com within 48 hours of delivery with photos and details. We’ll ensure a prompt resolution, including a replacement or refund.
7. Late or Missing Refunds
If you haven’t received your refund after the specified timeframe:
- Check your bank or credit card account again.
- Contact your bank or credit card company; processing times may vary.
- If you’ve done all of the above and still have not received your refund, contact us at kaushalaryal904@gmail.comfor assistance.
8. Contact Us
For any questions or concerns regarding returns and refunds, our support team is here to help:
- Email: kaushalaryal904@gmail.com
We appreciate your trust in Mat Comfort Hub and are dedicated to ensuring a seamless shopping experience. Thank you for choosing us!