Shipping Policy

 

Shipping Policy for Mat Comfort Hub

At Mat Comfort Hub, we aim to deliver comfort to your doorstep as quickly and efficiently as possible. Here’s everything you need to know about our shipping process:

1. Shipping Locations

We proudly ship to your location. If your location isn’t listed, feel free to contact us at kaushalaryal904@gmail.com and we’ll do our best to accommodate your request.

2. Shipping Costs

  • Standard Shipping: Free for orders over $100.
  • Enjoy Free Shipping on all orders over the world over $100.

Shipping costs are calculated at checkout based on your location and chosen delivery method.

3. Processing Time

All orders are processed within 1-2 business days. You’ll receive a confirmation email with your tracking information once your order is shipped.

4. Delivery Times

Our estimated delivery times are as follows:

  • Standard Shipping: 3-7 Business days
  • Express Shipping: 3-6 Business days.

Please note that delivery times may vary due to unforeseen circumstances such as weather, customs delays, or carrier issues.

5. Order Tracking

Once your order ships, you’ll receive a tracking number via email. Use this to monitor your shipment every step of the way.

6. International Shipping

For international customers:

  • Delivery times and shipping costs vary depending on the destination.
  • Customs duties or taxes (if applicable) are the responsibility of the customer.

7. Missed Deliveries

If a delivery is unsuccessful due to an incorrect address or inability to receive the package, we’ll do our best to assist with re-delivery. Additional shipping charges may apply.

8. Damaged or Missing Items

If your package arrives damaged or incomplete, please contact us within 48 hours of delivery at kaushalaryal904@gmail.com with photos and details. We’ll make it right as quickly as possible!

9. Order Changes and Cancellations

Need to make changes to your order or cancel it? Contact us within 24 hours of placing your order. Once your order is shipped, modifications may not be possible.

10. Contact Us

For any shipping-related questions or concerns, reach out to our friendly support team:

  • Email: kaushalaryal904@gmail.com

We’re committed to delivering your Mat Comfort Hub products with speed, care, and transparency. Thank you for choosing us! 💙